At Musignal Co., Ltd., we place utmost importance on safeguarding personally identifiable information entrusted to us by our customers, including names, addresses, and email addresses. We understand that protecting this information is not only integral to our business activities but also a crucial societal responsibility.


To ensure our customers can use our services with confidence, we firmly believe that strict compliance with laws regarding the protection of personal information and the thorough implementation of proper collection, usage, and management within our organization are of utmost importance. Our commitment lies in ensuring the secure handling of personal information, and we pledge to diligently pursue this objective through the following measures.

When customers utilize our website, we may, as necessary, request them to provide personal information. When collecting personal information, we explicitly outline the purpose of its use and ensure collection within an appropriate scope.

In our company, when utilizing personal information, we predefine and disclose the purposes of use as extensively as possible within this Privacy Policy or on the respective service websites before collecting such information. Additionally, we handle personal information in alignment with the disclosed purposes of use. The purposes of use for the personal information collected by our company are outlined below:

(1) Conducting operations necessary for delivering the products customers have ordered.
(2) Providing customers with useful and necessary information, such as notifications about new products.
(3) Responding to customer inquiries, conducting investigations and confirmations as necessary, and collecting feedback to enhance our service offerings during business operations.
(4) Addressing various inquiries.

Except in cases falling under any of the following, we will not disclose or provide your personal information to third parties without obtaining your consent:

1. When permitted by the Personal Information Protection Act or other laws and regulations.
2. When requested by judicial authorities, especially when the case requires significant attention.
3. When sharing information with agents entrusted by us to provide services that you request.

If our customers wish to inquire, modify, or delete their personal information, we will respond within a reasonable scope after confirming their identity as the rightful owner of the information.

We ensure the same level of protection for all collected information, including that of minors. However, in certain instances, we may seek consent from guardians as necessary.

By establishing internal regulations for the protection of personal information, conducting employee education, and performing internal audits, our company endeavors to continuously enhance the handling of personal information within the organization. As part of our ongoing commitment to strengthen customer data protection and in response to new laws or revisions, we reserve the right to update our privacy policy. Hence, we encourage our customers to conduct regular reviews.

For complaints, inquiries, and verification regarding the handling of personal information, please contact the following:
Musignal Co., Ltd.
Email: info@musignal.co.jp